Equality and Diversity – Volunteering is open to all and volunteers are treated with fairness

Induction – Volunteers are introduced to the work and ethos of the organisation

Personal development – Identified needs are met by relevant training and development opportunities

Resolving difficulties – Volunteers are aware of how to raise a concern, and how it will be handled

Safe environment  – The physical and emotional risks of volunteering are identified, minimised, and covered by adequate insurance

Expenses – Travel, and any other agreed, out of pocket expenses are reimbursed

Organisational involvement – Volunteers have influence and an informed voice on organisational issues

Recruitment process – Recruitment procedures are fair, efficient and consistent

Reward and Recognition – The organisation expresses its appreciation of the volunteers’ contribution

Support – A named supervisor ensures ongoing support appropriate to need